ATM network expands, but functions remain underutilized - BoA: Cash withdrawals dominate. Order transfers and deposits, minimal use
While the number of ATMs continues to grow, Albanians continue to use them primarily for a single function: withdrawing cash.
According to the latest data from the Bank of Albania, in the first quarter of 2026, 56 new ATMs were installed in the country, bringing the total number of active ATMs to 1,147. Most of them only offer cash withdrawal services, while a few also include the function of depositing money or ordering transfers.
Despite the fact that 327 ATMs in Albania also serve to perform bank transfers such as transferring money from one account to another or settling debts, zero such transactions were carried out at ATMs during the first quarter. Some of the transfer methods can be easily performed from the comfort of home via phone, therefore receiving this service through ATMs is seen as unnecessary.
Meanwhile, not even half of ATMs have the cash deposit function. Adding this service to all ATMs would shorten the lines and waiting time at physical bank counters to perform such a simple operation, while also significantly reducing costs.
But how much money circulated in ATMs during the first quarter of the year?
Around 126 billion lek is the total amount withdrawn and deposited at ATMs during the first quarter. Statistics show that 73.5% of ATM transactions were cash withdrawals and 26.5% deposits, i.e. 92.6 billion and 33 billion lek.
A larger number of ATMs means an increase in the financial inclusion of citizens and their access to banking services. However, the increase in ATMs offers more opportunities for individuals to withdraw physical cash, and consequently to use the latter more for making payments, instead of using a card for making electronic payments.
ATM services are available 24 hours a day, 7 days a week. It saves time, reduces costs for the customer, and reduces the burden on bank employees.
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