Albanians make fewer payments by phone - Monthly decline in transactions, fluctuations in online banking services
The path towards reducing cash payments is not easy, and this is also shown by the increasing and decreasing figures of transactions carried out on bank applications or websites.
According to the latest data from the Bank of Albania, the number of transactions has decreased significantly in May, with about 4% fewer banking transactions being carried out from home compared to April 2026.
On the other hand, there was a slight decrease of 4% in the amount of payments or transfers made through "home banking". This means that a smaller number of payments or transfers via the internet also translated into smaller amounts during May.
However, if we make a comparison with the period January-May 2025, where the number of banking transactions was 4.3 million, in the same period of 2026, it reached a figure of 5.3 million.
The services offered through 'home banking' vary by bank. However, most of them offer a basic level of online services. They can be divided into two main categories, transactional and non-transactional functions. Transactional functions include credit card payments or loan installment repayments, transfers between personal accounts, transfers to any account, to any bank inside and outside Albania, payments of telephone bills, OSHEE and UKT, etc.
Meanwhile, non-transactional functions include checking balances and account movements, periodic payment orders, debit and credit card balances, consumer and home loans (i.e. outstanding balances, payment dates, installment amounts), details of your term deposit or opening a new deposit.
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